Uvid · ERP and business digitalisation

ERP for service and technical industries — control of work orders, equipment and customers

Challenges for service businesses

Service businesses often manage dozens of orders, technician schedules and spare parts inventories through spreadsheets and emails.
Without one system, statuses, priorities and costs are difficult to track.

Changing priorities or parts availability affect the whole team's schedule. Connected data improves office and field coordination and responses to customer needs.

Do you recognise these challenges?

Manual service orders with no clear status tracking
Customers receive service updates too late
Technicians spend too much time on administration
Limited visibility of staff and equipment utilisation
Problems with spare parts and inventory
Invoices are delayed because services are not linked to ERP

Our solution — Odoo ERP for service and technical businesses

Uvid's Odoo ERP connects service orders, customers, inventory, invoicing and reporting on a single platform.
Every service stage, from the initial request to payment, is automated and visible in real time.

Odoo plans, tracks and analyses field teams' work, improving efficiency and customer satisfaction.

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Key Odoo ERP features
for service and technical businesses

Service order management

Create and track orders by customer, device or location
Service statuses: in progress, complete, awaiting parts or complaint
Assign technicians according to priorities and schedules
Automatic customer notifications of service status
Record materials used and labour hours

Field work and mobile support

Mobile status updates and field photos
Customer signatures and automatic service completion reports
Real-time labour and material usage records
Offline working at locations without internet

Inventory and parts management

Track spare parts by warehouse and technician vehicle
Automatically deduct parts from inventory when used
Track serial numbers, warranties and lots
Parts purchasing and receipt integrated with ERP

Scheduling and resource planning

A central calendar for technicians and service teams
Plan interventions by location, availability and urgency
Integration with GPS and logistics modules
Route and schedule optimisation

Invoicing and payment calculations

Generate quotations, invoices and reports automatically for each order
Accounting integration and receivables tracking
Manage warranties, maintenance contracts and service plans

Analytics and reporting

View technician productivity and order profitability
Analyse response times and service efficiency
Real-time labour, parts and service costs
Dashboards for service managers and leadership

Key benefits for service businesses

Full control of service orders and resources
Faster, more accurate customer communication
Less administration and more time for operations
Better team planning and route optimisation
Transparent costs and accurate invoicing
Greater customer satisfaction and faster ROI

Modular implementation — grow as needed

We introduce service ERP step by step, starting with the highest-value operational modules, such as order tracking and inventory records.

Mobile applications, resource planning and automated invoicing can be added later.

Examples of use

Uvid's Odoo ERP serves a variety of service businesses:

Industrial equipment maintenance — orders, spare parts, warranties and maintenance contract tracking
Air conditioning and heating services — planning and tracking field interventions
Installers and assembly companies — team coordination and project cost management

Whatever the service, the result is the same: less administration, more control and happier customers.

Explore case studies

Next step

Digitalise your service operations with an ERP that follows every step, from request to payment.
Our Odoo solution is tailored to service and technical companies of all sizes.

Book a free consultation